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Returns and Refunds

If for any reason you are not 100% satisfied with any part of your purchase, you can return your order to our warehouse for a full refund.  The only thing we ask is that the product must be in its original condition and with the original packaging.  We stongly believe that for our customers to have the best possible online shopping experience, they should never have to pay for domestic return shipping.  So, if for whatever reason you are not satisfied with anything that your purchased; just fill out the information below, and we will send you a FREE return service label and you domestic shipping costs will be pre-paid.

With HigherGroundOutfitters.com 365 day return policy, there's no catches or fine print anywhere.  All we ask is that you send the product back to us in the original packaging, and make sure the merchandise is in as close to the condition you received it as possible.

  • You can return your purchase for up to 365 days from te date of purchase. If, you do happen to purchase a product on the 29th of February,  yes, you have until the next 29th of February to return your item
  • Products must be in the condition you received them with the original box (not the shipping box though...)
  • Your return shipping is FREE. Period
  • We will provide you with a prepaid USPS domestic label to return the product to us.
  • One we receive your iten and it is inspected (normally within 72 hours, but we do take weekends and most holidays off), your refund will be processed and your method of payment will be refunded within 7 days. Depending on your credit card company, it may take an additional 2 - 10 business days to have your credit actually post to your account.

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