Order and Shipping Policies
ALL ORDERS MUST BE RECEIVED BY 12:00 pm EST M - F IN ORDER TO BE PROCESSED THE SAME DAY*. IF AN ORDER IS PLACED AFTER SUCH TIME, THE ORDER WILL BE PROCESSED ON THE NEXT BUSINESS DAY. PLEASE NOTE, THOUGH WE ARE OPEN 24/7, OUR WAREHOUSE IS "CLOSED" ON SATURDAYS, SUNDAYS AND ALL RECOGNIZED HOLIDAYS.
*do not count the actual order processing day toward the specified shipping time
- Overnight and Expedited Shipping Services: All in-stock orders received by 12:00 PM EST (GMT - 5), Monday - Friday, will be processed and shipped that same business day. Orders received after those times, or on Saturday or Sunday, will ship the following business day.
- Standard and Restrictedand Shipping Services: All in-stock orders received by 12:00 PM EST (GMT - 5), Monday - Friday, are usually processed and shipped within one business day. In some instances, it may take additional time to process, but the quoted delviery times will still be maintained.
- All orders will ship via the method selected during checkout. Any alternative shipping service must be specified and confirmed upon order placement.
- All backordered items will be shipped as soon as they become available, and we will keep you advised by e-mail.
- Please note, weekends and major holidays are not included in transit times unless specified by the selected service type.
- Please be sure to supply a physical street address. Otherwise, delivery will be delayed.
- Any incorrect address information resulting in an address correction charge will be charged directly to the customer's credit card.
- Higher Ground reserves the right to charge applicable handling costs to orders that are deemed by the Carrier as oversized or overweight or that requires more than one shipping container. As well, should any service fees or shipping upgrades be required for remote locations as determined by our chosen Carrier, fulfillment of your order may be delayed or canceled prior to receiving payment of the difference of those shipping amounts. If any such a fee is applicable, notification will be issued prior to shipment, and shall be enforced at the discretion of Higher Ground.
- Orders paid for via PayPal may experience delays in fulfillment due to order processing times as determined by the respective payment processing company. Orders will not be shipped until payment in-full has been verified and captured. We reserve the right to delay or deny fulfillment and/or require additional identification for orders paid for by PayPal that we deem as possibly fraudulent and/or if payment is delayed.
- Lastly, to prevent unauthorized/fraudulent purchase we may need to ask additional security information/documentation for purchases over $250 that will be shipped to a different shipping address from the billing address.
All International Shipment will be shipped via FedEx International Priority or International Economy. For this reason PO Boxes will not be accepted as a valid shipping destination. Transit times are typically between 1-3 days, barring unexpected delays in customs. Duties and taxes are applicable to all international orders and are not included in the quoted shipping price. The customer is responsible for any and all tax and duty charges assessed by their local government agencies. Any tax and duty charges incurred from an undelivered shipment will be immediately charged to the card used at purchase.
To help determine the approximate amount for duties, please contact your local department of commerce. If you have a FedEx account you may access a duties and tax estimator at www.fedex.com under the international tab.
If you are shipping to an APO/FPO address, you may place the order direct on our site. The United States Postal Service is the only available carrier, and we are able to cater to the specific arrangements associated with APO and FPO shipping.
For all shipping inquires please contact us at: firstname.lastname@example.org .